Tag Archives: customer service

Better Customer Service for Energy Consumers

Ofgem have threatened to take charge of Scottish Power with a selling ban if they don’t offer better customer service for energy consumers within the next three months. It’s a brave move by Ofgem, and it seems to be a case of punishing to make an example. Continual warnings to The Big Six to improve […]

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Will The Big Six Become The Small Six By 2020?

The Big Six may face a loss of a quarter of their customers by 2020 if they don’t improve customer service; will the big six become the small six by 2020? Where this will make room for other smaller suppliers with more competitive tariffs, consumers will still suffer as the average energy bill will be […]

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